Roy Kuntz noted in his Lync Conference 2013 “Deploying Voice” session today that Lync Server 2013 will get Call Pickup Group functionality as part of CU1 update. Since this is one of the top requested features on http://lync.ideascale.com this is very welcome news.
I caught up with Roy in the Lync Conference Lounge afterwards and we chatted about the details of how Call Pickup Groups will work in more detail. Below are some of my notes: (note: I didn’t test or see the feature, so I’m going on what I’m told here)
- Setup
- Call Park Ranges will be used to define Call Pickup Groups. Admins can check a flag when setting up a Call Park Range and then the range will be used for Call Pickup Group instead of a Call Park group.
- Next a call park range is assigned to a Lync Extension
- How To Use
- When a phone is ringing, dial the Park/Call Pickup number assigned to that extension to pick it up.
- Various Notes:
- More than one Call Pickup Group per FE Pool can be defined
- SEAFAUTIL will be used to administrate the call pickup groups
- If an extension is assigned to a Call Pickup Group, anyone will be able to pick it up